Sometimes the connection through the student portal to Blackboard may be broken or the portal itself may be down. You can access NTCC’s Blackboard directly at https://blackboard.ntcc.edu even if the portal is down.
Note if this address does not connect while using Satellite Internet Services Try the following before contacting IT support on campus:
- Try resetting your device by unplugging it from the electrical outlet, wait 30-60 seconds, and then plug it back in.
- If you know how to get to the settings for the satellite modem, turn OFF web acceleration (or it may be called web caching). Yes, this might mean your connection might be slower but it is also likely that this feature is what is causing an issue with Blackboard. If you can determine how to do this and it fixes the problem, you can turn it off whenever you need to access Blackboard and leave it on for everything else. Your service provider technical support can help you do this.
- If there is a nearby location which offers access to free WiFi, go to that location when you experience the problem.
- If you have good cell reception at your home, you might consider purchasing a cellular hot spot, sometimes called a MiFi. If you purchase one that does not require a contract and which allows you to purchase bandwidth as needed, such as a Straight-Talk device, you could use this device only when you need to access Blackboard. Be aware, if the server is completely down, check your NTCC student email. You will be provided notification there.
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