Student Services Specialist

Classification: Staff
Status: Full Time
Minimum Salary:

Description of Major Responsibilities:

  • Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
  • Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities. 
  • Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions. 
  • Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements. 
  • Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department. 
  • Always prioritize delivering an exceptional and personalized customer service experience to students.

Experience and Other Qualifications Required:

The Student Services Specialist is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center.  This role demands a deep understanding of customer service principles and practices, along with excellent interpersonal, decision-making, and exceptional planning and organizational skills.

Bachelor's Degree preferred

 

To be considered for this position, a complete application packet must be received, including all the following:

- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)

- Resume

- Two recent letters of recommendation

- Transcript(s)