|Status: Full Time
Description of Major Responsibilities:
- Facilitate students' seamless enrollment by offering comprehensive assistance throughout the entire process, including admissions, document requirements, financial aid, and more.
- Address inquiries and provide guidance on registration, orientation, degree audits, and advisement referrals, as well as online enrollment activities.
- Skillfully manage tasks related to transcript requests, updating personal information, scheduling changes, withdrawal processes, insurance verifications, and FERPA form submissions.
- Handle payment processing for all charges and support students in understanding payment plans and interpreting account statements.
- Efficiently distribute Student IDs and parking stickers, and proficiently manage incoming calls at the switchboard and within the department.
- Always prioritize delivering an exceptional and personalized customer service experience to students.
Experience and Other Qualifications Required:
The Student Services Specialist is responsible for delivering exceptional customer service to a diverse range of individuals, including students, guests, faculty, and staff within the college's student services center. This role demands a deep understanding of customer service principles and practices, along with excellent interpersonal, decision-making, and exceptional planning and organizational skills.
Bachelor's Degree preferred
To be considered for this position, a complete application packet must be received, including all the following:
- Cover letter of interest (please address your qualifications, skills and knowledge, as well as a secondary area of qualification, if applicable.)
- Two recent letters of recommendation