Can I use my PELL grant to pay for books?
Yes. Bookstore credit is available at the campus bookstore for financial aid students, providing you have aid left after tuition and fees are paid.
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What do I do if my banking information for direct deposit has changed?
If your banking information is no longer correct and needs to be changed, you will need to log into your myEagle Portal and manage your Direct Deposit Designation information.
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How will my refund come?
You will choose your Direct Deposit Designation in your myEagle Portal which determines how you will receive any refunds issued.
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How long does it take to get a refund?
Refunds are processed weekly. We ask that you allow 7-14 business day for refunds to process, though generally speaking refunds do not take that long. The fastest, and most secure, way to get a refund is by direct deposit. Sign in to the portal, select student, financial, direct deposit designation to choose your bank account. Checks will take a little longer.
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My Payment Plan payment did not process. What do I need to do?
If you elect automatic draft for your payment plan and your payment did not process for whatever reason, Transact will try again in 5 days to draft the payment. If, on the second try, the payment does not go through, Transact will cancel your payment plan. There is a $30 returned payment charge each time your payment is returned.
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Does anything happen if I add or drop a class while on the payment plan?
Yes! Adding or dropping a class affects your balance. When you add or drop a class, your payment plan will automatically adjust your balance and change the amount due on your future payment due dates.
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Does NTCC offer a payment plan?
Yes, you may sign up for the Transact Payment Plan prior to the first day of class for the fall, spring and summer semesters through your myEagle Portal. There is a $35 fee to enroll in a payment plan that is collected upon set up.
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What happens if I register, but do not pay for my classes or decide not to attend?
You must drop those classes. Dropping your class prior to the first class day, you will receive a 100% refund. Dropping classes after first class day, you will be refunded based on the state’s refund schedule. Click here for schedule. You will owe a balance if you do not drop prior to first class day and your account will be put on hold until that balance is paid.
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If I have Financial Aid, do I need to pay for anything?
You may check the status of your account balance on your myEagle Portal to determine whether your financial aid covered all of your tuition and fee costs. If your financial aid is pending, contact Financial Aid for the status. You may need to pay for classes if you want a safe guarantee that your classes will not be dropped.
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Does my student account reflect all the cost of books and materials I need?
Your student account will reflect tuition and fees associated with the courses you are registered for. Some courses do include Inclusive Access book charges, but for the courses that do not have a book charge, you will need to purchase your book separately. Books and supplies may be purchased at the NTCC College Book Store located on our campus.
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