College Navigator

EXPERIENCE AND OTHER QUALIFICATIONS REQUIRED:

• Bachelor’s degree required; Master’s preferred in Education, Counseling, Psychology, or related field. 

• Experience in academic advising, student retention, or success coaching preferred. Bilingual (English/Spanish) strongly preferred.

• Demonstrated ability to manage projects and meet deadlines within a collaborative team environment. 

• Knowledge of community college mission, goals, and populations served.

   

DESCRIPTION OF JOB DUTIES:

Student Case Management & Advising 

• Provide individualized academic advising and success coaching to assigned students throughout their college journey.
• Use predictive analytics, early alerts, and progress reports to identify at-risk students and coordinate timely interventions.
• Conduct proactive outreach using phone, email, text, and social media to maintain consistent student engagement.
• Support students in developing comprehensive academic and career plans aligned with degree completion and transfer goals.
• Administer and interpret non-cognitive assessments to inform academic and personal development strategies. 
• Maintain accurate, detailed documentation of all student interactions in approved case management systems. 

Student Engagement & Retention Support

• Build meaningful, motivational relationships that promote student confidence and persistence. 
• Identify and address academic, financial, and personal barriers that affect student performance.
• Coordinate or participate in workshops and activities focused on study skills, time management, and financial literacy.
• Encourage participation in tutoring, mentoring, and student engagement programs. 
• Provide “nudge” communications and positive reinforcement to encourage course attendance, registration, and completion.

Collaboration & Outreach 

• Partner with faculty, Financial Aid, Counseling, TRIO, and other support offices to deliver comprehensive student assistance. 
• Share student progress updates and collaborate to resolve academic or personal concerns. 
• Represent Student Services at college orientations, community events, and recruitment activities. 
• Participate in Student Services Council meetings, cross-departmental committees, and professional development opportunities.

Data & Continuous Improvement 

• Track and analyze student success metrics to measure impact of interventions. 
• Ensure compliance with college policies, FERPA, and applicable grant requirements. Recommend improvements to advising processes, communication workflows, and student support strategies.