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Student Success Center  

Student Success Services is located in the Humanities Building (HUM #103), and is a collection of services and programs designed to help you reach your academic goals.

We offer individualized and group-facilitated experiences through course-specific and general academic assistance such as academic coaching and supplemental instruction (coming soon).

What is academic coaching?

Academic Coaching can be defined as the one-on-one process of helping a student examine academic concerns and perceived barriers to success. Coaches provide students with semester-long academic support in areas such as time management, procrastination, test preparation, note taking and reading strategies. They work individually with students, assess their strengths and needs, and devise a personalized plan of action.

Success Coaches collaborate with Academic Advisors, Peer Tutors, Student Services, Business Office, Admissions, Registrar, and faculty to maximize students’ success and opportunities for enrichment.

All of our programs and services are designed to help you become independent, self-directed, and a self-regulated learner. It's up to you to choose and use those supports that can help you strengthen your learning.

How do I arrange a coaching appointment?

To schedule a coaching appointment, click on the “Schedule an Appointment” button above. All coaching appointments are in our temporary location in the Student Union Building (view campus map).

Online resources we frequently reference are also available on the website under Academic Resources. You are encouraged to use these resources on your own, but we are happy to help you understand how to apply these ideas and strategies to fit your needs.

Contact Us

Hours: Monday-Thursday 8:00 AM - 6:00 PM, Friday 8:00 AM – 12:00 PM
Location: Student Union Building view campus map
Phone: 903-434-8123 E-mail: 
Website Management: Call or email our office if you have trouble with our website or find any broken links.



Our Success Coaches


Alex Ortega

Erika Garza joined the NTCC team in 2013 and currently serves as the Academic Success Coach Director. Erika plays an integral role in the creation and implementation of Northeast’s Student Success Services program, a comprehensive retention initiative for at high risk students. Erika is a driven and dedicated professional in the field of Higher Education. She received her Bachelors in Business Administration and Masters in Business Administration from Texas A&M Texarkana. Her previous experience at NTCC includes Advising/Special Populations Coordinator and Grant Accountant.

  Alex Ortega

Alex Ortega has been an employee at Northeast since September 2010. Alex received his associate degree from NTCC in 2006 and went on to pursue his BBA in Marketing from The University of Texas at Tyler. He currently serves as a Student Success Coach, serves as the co-advisor for Student Government Association, and is a member of the Ark Ministries and Center Church. Alex's hobbies include: fishing, woodworking, paintball, walking/jogging, weightlifting, and most importantly spending time with family and friends. His previous experience at NTCC includes Advising/Recruiting Specialist and Career Services.

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This page last updated by E. Garza on 09/15/2017

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